We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund excluding postage.

If you are not satisfied with your order for any reason, please contact us through email or the contact us page (within 14 working days of delivery) to arrange a return ZaraZuZucraftsupplies@gmail.com

Please include your name, order number, reason for return.

Items must be returned in an unused condition. Please obtain proof of postage and use a signed for service to send returns. We can only refund or replace items once received. Refunds will be processed within 5 working days of receipt.